Public Trust is an agency for the purposes of the Privacy Act 2020 (“the Act”). We understand the need to safeguard personal information (including financial information) and to respect individuals’ rights under the Act.
In this policy, references to “we”, “us” or “our” mean Public Trust. References to “you” or “your” mean the individual or organisation using the Fee Protect website. Personal information has the meaning given to that term in the Act.
As part of your organisation’s use of the website, you will be providing personal information on behalf of individuals.
Where this occurs, you confirm and agree that: you are authorised to disclose the personal information to Public Trust for the purpose of providing the Fee Protect service.
We only collect personal information from you when we explicitly ask you for it and you provide it. The parts of the website that store your personal information cannot be accessed without your user ID and password.
We will only use personal information obtained in connection with the Fee Protect service to provide the Fee Protect service. If you do not provide the personal information required, we may not be able to provide the service.
We may disclose personal information to independent auditors for the limited purposes of verifying website usage statistics or when required by law.
You have the right to access the personal information that we hold about you (subject to some exceptions) – and if you believe that any of it is inaccurate, you can ask us to correct it. For more information:
phone us on 0800 494 733; or
email us at [email protected]
You can also update your details through the website.
We take reasonable steps to protect our website and systems from viruses, malware, and other harmful code. However, we cannot guarantee that the website or any content available through it will be free from such threats. You are responsible for taking appropriate precautions to protect your own devices and systems when accessing our website.
We use cookies to improve website functionality, enhance your experience, and help us understand how our website is used. Cookies are small text files sent to your browser and stored on your device. They help us recognise repeat visitors and support features such as navigation and session management. This data is aggregated and cannot be used to identify individuals or organisations. You can choose to disable cookies or receive notifications when cookies are being used by adjusting your browser settings. If you do not accept cookies, some parts of the website may not function as intended.
We recommend that you only provide personal or confidential information through secure areas of the website. The website uses industry‑standard encryption to protect information transmitted between your browser and our systems. Data is encrypted in transit to help prevent unauthorised access or interception. Secure pages can be identified by the use of “https://” in the website address and a padlock icon in your browser.
You are responsible for keeping your login details confidential. Do not share your user ID or password with anyone and only enter your credentials on this website.
If you believe your account or personal information may have been compromised, please notify Public Trust as soon as possible so that we can investigate and take appropriate action.
Our website uses a valid digital certificate to confirm the authenticity of the site and to support encrypted communications.