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complaints process diagram

You do have the option of contacting our external dispute resolution provider, Financial Services Complaints Limited at any time during this process. FSCL provide an independent, free and fair resolution service. We abide by the FSCL’s ruling in all cases.

Financial Services Complaints Limited (FSCL) can be contacted on:

0800 347 257

www.fscl.org.nz

Financial Services Complaints Limited

PO Box 5967

Wellington 6145